What information we collect
The legal grounds we have to use your personal information
Nguvu Health generally collects only the personal information necessary to fulfill your request. Where additional, optional information is sought, you will be notified of this at the point of collection. The law in Nigeria allows us to process personal information, so long as we have a ground under the law to do so. It also requires us to tell you what those grounds are. As a result, when we process your personal information, we will rely on one of the following processing conditions: The performance of a contract, this is when the processing of your personal information is necessary in order to perform our obligations under a contract or for us to take steps at your request A Legal obligation, this is when we are required to process your personal information in order to comply with a legal obligation, such as keeping records for tax purposes or providing information to a public body or law enforcement agency; Legitimate and Vital interests, we may process information about you where it is in our legitimate interest in running a lawful business to do so in order to further that business, so long as it doesn’t outweigh your interests; or in order to protect your vital interest or of another natural person. Your consent is given, we may occasionally ask you for specific permission to process some of your personal information, and we will only process your personal information in this way if you agree to us doing so. You may withdraw your consent at any time by contacting (email@example.com.) Where it is necessary for the performance of a task carried out in the interest of the public or in the exercise of an official public mandate vested in us. Nguvu Health only collects "sensitive" personal information when you voluntarily provide us with this information or where such information is required or permitted to be collected by law or professional standards. Sensitive information includes personal information regarding a person's race, ethnicity, political beliefs, trade union membership, religious or similar beliefs, physical or mental health, sexual life or criminal record. Please use your discretion when providing sensitive information to Nguvu Health, and under any circumstances, do not provide sensitive information to Nguvu Health, unless you thereby consent to Nguvu Health's use of that information for its legitimate business purposes and consent to the transfer and storage of such information to and in Nguvu Health databases. If you have any questions about whether the provision of sensitive information to Nguvu Health is, or may be, necessary or appropriate for particular purposes, please contact (firstname.lastname@example.org.) Your personal information is used in: Updating and enhancing Nguvu Health's records. Creating your account on the Nguvu Health platform and let you log in to your account and use the platform. Managing your account, providing you with customer support, and ensuring you are receiving quality service. Executing your instructions and billing related services. Matching you with a Therapist and facilitating Therapist services. Reaching out to you, either ourselves or using the appropriate authorities, if either we or a Therapist have good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act. Establishing your identity and assessing applications for our products and services. Personalizing your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our websites, third-party sites, and via email or text message (with your consent, where required by law). Contacting you and providing you with information, alerts and suggestions related to our products and services. Managing our relationship with you and monitor the service being provided. Managing our risks. Contacting you, for example in instances where we need to schedule an appointment for you with any of our therapists with or when the need arises to give you information or tell you about some event(s) of significance. Conducting and improving the quality of our businesses and improving the effectiveness and delivery of our service and your experience with us. Complying with our legal obligations and assisting government and law enforcement agencies or regulators/supervisors. Identifying and informing you about other products or services that we think may be of interest to you. Processing your job application if you apply for a job with us via our website. We may also collect, use and exchange your information in other ways permitted by law.
The licensed therapists who deliver services through Nguvu are independent professionals/ contractors. Nguvu, does not practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by healthcare professionals, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Neither Nguvu nor any third parties who promote the services or provide you with a link to the services shall be liable for any professional advice you obtain from a licensed therapist while using the Nguvu Health website.
An IP address is a number assigned to your computer whenever you access the internet. It allows computers and servers to recognize and communicate with one another. IP addresses from which visitors appear to originate may be recorded for IT security and system diagnostic purposes. This information may also be used in aggregate form to conduct web site trend and performance analysis.
Cookies and Web Beacons
Nguvu Health may collect and use the geographical location of your computer or mobile device. This location data is collected for the purpose of providing you with information regarding services which we believe may be of interest to you based on your geographic location, and to improve our location-based products and services.
Social media widgets and applications
Nguvu Health understands the importance of protecting children's privacy, especially in an online environment. Our sites are not intentionally designed for or directed at children under the age of 18. It is our policy never to knowingly collect or maintain information about anyone under the age of 18, except as part of an engagement to provide professional services or with the express permission or supervision of their parents or guardians. If you are aware that we have collected personal identifiable information from a child under age 18, please let us know by contacting us via email@example.com and we will delete that information.
Sharing and transfer of personal information
If you have submitted personal information to Nguvu Health, you have the following rights: Access and correction: you have the right to access to that data. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you, we will provide it to you free of charge. Before providing personal information to you, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. If the information we hold about you is incorrect or incomplete, you may ask us to correct or rectify any inaccuracies in the personal information. Object to processing: you have the right to object to us processing your personal information if we are not entitled to use it anymore, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances. You have the right to withdraw your consent for processing in cases where consent has previously been given. You also have the right to request that your information be erased. We might continue to retain such data if there are valid legal, regulatory or operational reasons. You can make a request or exercise these rights by contacting Nguvu Health at (firstname.lastname@example.org ) and we will make all reasonable and practical efforts to comply with your request, so long as it is consistent with applicable law and professional standards.
Data security and integrity
Nguvu Health has reasonable security policies and procedures and has organizational measures in place to protect personal information from unauthorized loss or access, misuse, modification, alteration, destruction or disclosure under our control. This may include the use of encryption, access controls and other forms of security to ensure that your data is protected. Where we have provided you (or where you have chosen) a password which grants you access to specific areas on our site, you are responsible for keeping this password confidential. We request that you do not to share your password or other authentication details (e.g. generated codes) with anyone. Despite Nguvu Health's best efforts, however, security cannot be absolutely guaranteed against all threats. To the best of our ability, access to your personal information is limited to those who have a need to know. Those individuals who have access to the data are required to maintain the confidentiality of such information. We also make reasonable efforts to retain personal information only for so long as the information is necessary to comply with an individual's request , for the purpose it was collected or until that person asks that the information be deleted and, in any case, when such information is no longer necessary. The storage of your data is also determined by legal, regulatory, administrative or operational requirements.
Links to other sites
Changes to this Policy
Policy questions and enforcement
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